O OmniGame

Support

We reply to every message, normally within two business days.

The fastest way to reach a person is support@omnigame.cc. To help us fix things on the first reply, please include:

Common questions

I lost my progress

Progress is stored on your device. Deleting the app, resetting the device, or switching to a new phone without restoring a backup will clear it. If you still have the old device, don't delete the app — write to us first and we'll talk you through it. If you made a purchase, use the app's Restore Purchases button to recover the entitlement.

I paid but didn't get what I bought

Tap Restore Purchases in the app's settings first — that resolves most cases. If it doesn't, email us your store receipt (Apple emails it to you; on Android see Play Store → Payments & subscriptions → Budget & history) and we'll sort it.

I want a refund

Refunds are handled by the store, not by us. On iOS use Apple's Report a Problem page. On Android use the Google Play refund request flow. If the store declines and you believe our app was at fault, tell us what happened and we'll look at it.

The ads are broken, inappropriate, or won't close

Send us a screenshot or recording with the date and roughly the time. Ads come from third-party networks, and a screenshot is what lets us identify the advertiser and get it pulled.

How do I turn off personalised ads?

On iOS: Settings → Privacy & Security → Tracking, and turn off the toggle for the app. On Android: Settings → Google → Ads, then delete or reset your advertising ID. You will still see ads, but they won't be personalised.

I want my data deleted

Email privacy@omnigame.cc. See the deletion section of our Privacy Policy for what to include. We complete requests within 30 days.

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